Before work begins
You may cancel for a full refund until we begin document review, provided you notify us at least 48 hours before the appointment. If you are a consumer with a statutory withdrawal right, that right applies in addition to this policy. We begin work during a withdrawal period only after obtaining any consent and acknowledgment required by law.
After document review starts
Once preparation has begun, the reasonable value of completed review is non-refundable. If you cancel more than 48 hours before the session, we refund the unused session portion. We identify any deduction and work completed in writing. Purchased third-party materials are charged only when approved in advance and cannot be refunded if the supplier will not refund them.
Rescheduling and no-shows
One reschedule is free when requested at least 24 hours before the appointment. Later changes may incur a €45 rebooking fee because the time cannot usually be offered to another client. Arriving late does not extend the scheduled end. A no-show or cancellation after the appointment begins is non-refundable.
Cancellation by us
If we cancel and cannot agree a suitable replacement time, you receive a full refund, including any deposit. If a conflict of interest or scope issue appears after partial review, we refund the undelivered portion and explain what work can be retained.
Deposits and completed work
Where a custom quoted engagement requires a deposit, the confirmation states the amount and preparation covered. A deposit is refundable before work starts. Completed calls, delivered summaries, and fully performed document review are non-refundable except where the service was defective or mandatory law provides otherwise.
Requesting a refund
Email info@techharborgrid.digital with your name, appointment date, invoice number, and reason. We acknowledge requests within three Munich business days and normally decide them within seven. Approved refunds are sent by the original payment method within 14 days; bank processing may add time.
This policy does not limit statutory remedies for defective services or mandatory consumer rights under German law. Last updated: 14 August 2026.